I had picked up my brand new DS N°4 PHEV Etoilé on December 5th, drove it for 3 days, did a parking maneuver and all of the sudden, “Electric Drive System Fault” and the car was completely immobilized. Car is at the dealer for almost 4 months now…
What I’ve learned is when just driving normally (Hybrid Mode) on the motorway with the ICE engine running, I had 0 issues. When I am stationary or driving low speed (still in Hybrid Mode), the notification turns up and the car won’t move…
ANWB Road Assistance couldn’t do anything either since it’s a brand new model, so it’s not registered in yet in their portfolio.
According to Stellantis and my dealer Van Mossel NL, I am the very first driver reporting this issue, but I find this very hard to believe.
Anyone else having this problem with their N°4 PHEV or N°4 E-Tense (BEV)?
The two 12v batteries are an issue and DS know about it.
If one or both of the 12v batteries has failed or starting to fail it can throw up endless faults codes.
Get both batteries checked.
My brand new DS4 E Tense has had 5 new 12v batteries fitted under warranty in just 18 months.
At the moment all is running ok since the last time they were replaced.
The tech guy at my dealership has said DS know about a batch of 12v batteries that are failing but are not issuing a recall for all cars as its cheaper to just replace the batteries on the cars that develop a fault .
If that was the case, I wouldn’t have to wait for 3+ months @Jactac. Stellantis Aftersales and even several Stellantis Tech Engineers and Specialists were at the dealership checking everything along with the mechanics from Van Mossel NL and yet I still do not have anwsers…
I’ve had Technicians sent over from DS France to the UK to look at my car and even though they admit there is an issue they they still couldnt work out what was causing the issue.
I already made an ultimatum and had sent Stellantis an email with my compensation demands when they are unable to fix the problem(s).
And even when they succeed fixing, I still proposed several compensation demands.
In overall, Stellantis should be hold accountable for their tech faults, faulty software division and their decision making who to choose to develope and produce their batteries for their PHEV’s en BEV’s.
Except that’s not the case. You’re an isolated case, and I’ve never heard of it before. It is more likely that they have few such issues and do not have ready solutions, which is why it takes so long.
BEVs and PHEVs shouldn’t be confused either, as they are different designs and don’t share the same flaws.
I know the BEV version works differently, but it is still Stellantis… Most of their PHEV’s of what I have heard has the most issues, not all of them, but it’s mass production…
DS UK, have so far in the first 12 months of taking ownership .
Paid me :
Fuel costs of £385
An inconvenience payment of £1250
This is on top of , replacing the 12v batteries on 5 occasions, full set of door handles, new set of keys, countless updates, battery module.
I’ve very recently been contacted by DS Technical who informed me that they have contacted my dealership to arrange to have the car brought back in to have an update on how the car is running, in particular the 12v batteries checked again because DS Technical want to update their records .
They’ve been doing this every few months without me having to ask since I first reported an issue when I first bought the car.
Obviously my dealership supply a courtesy car each time, at no charge to myself .
Currently the car is running as it should, but I still leave them run their checks every so often for piece of mind, plus I get a free full valet each time , and if they want to keep paying me for the inconvenience (which its not, as they give me a courtesy car with a full tank of petrol) then happy days.
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, and if they want to keep paying me for the inconvenience (which its not, as they give me a courtesy car with a full tank of petrol) then happy days. 