I received a notification about a new map update for Europe for my DS7, which I installed. Here’s a step-by-step video showing how to complete the update yourself:
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Greta! I like hour videos on YouTube. It’s very useful for me im garage.
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Is there anybody using a MAC to download the map update and to create a USB stick for the actual update? Since version 16 this ends up in error for me. So I am curious if there are others affected by the same problem?
I download on Mac 17.0 version on maps but it gives me error. I have 15.0 on my DS and I didn’t installed 16.0. Have anyone this issue?
I have exactly the same issue; using a MacBook Pro, following the step-by-step approach to the letter. I am able to download the update, produce a USB ( I even used 3 different brand new USB sticks) with the update and when I start the update procedure in my car it gives the impression that it will execute the update, however, after selecting the map update it ends up in error [the system discovers that there is a map update on the stick. When contacting DS they simply say to go to a dealership to get this solved. The only thing they did was using a USB stick they receive from DS and the update was executed. They charged me 75 € for it ! I had the same issue with version 16.0 but then I was able to use an ‘official’ update USB from my local CITROËN dealer and that also did the trick without an issue. I raised a complaint with DS and requested to send me an ‘official DS USB stick’ but they said they could not do that [they = probably a call center, they did sent a different link to execute the download but that had the same result = ending in error in my car] . It is clearly a glitch in the procedure they ask us to follow; is it in the download process or in the creation of the USB, I don’t know… By the way, for version 17.0.0 , I asked someone to download the update on a Wndows PC and even that ended up in error but already in copying the update to the USB stick. Apparantly there is NO attention at all to get this solved at DS-side. Therefore I am counting on my local Citroën dealer to lend me the official Citroën USB for my next update instead of paying another 75 € and waiting for 4 hrs in the DS dealership, while they execute the update. I asked the ‘expert-technician’ of DS what he did differently … nothing was his answer. The only difference is that they can use the official USB stick they get from DS. Good to see that I am not the only frustrated DS driver, struggling to keep his in car system up-to-date.
I have added screen shots I made with my mobile phone, it is in Dutch but I believe they are recognized.
Hi, I manged to update the maps. Thx
I found the solution.
Mac OS creates hidden files along regular files and folders.
These hidden files struggle with the car update process, resulting in the mentioned error.
To remove hidden files I opened the USB key in a linux machine and deleted all of them, in all folders (all files with name that start with a dot, matching “.*”).
To do so directly from the Mac console should be:
rm -rf /Volumes/USBKEYNAME/.*
This should work (pay attention to do not keep open the finder on the USB key files, or the hidden files will be re-created), but I not tested it.
In any case, the goal is to remove the “.*” hidden files from the USB key folders.
Hope this can help.
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Sorry to resurrect such an old thread.
I’ve just bought a 2021 DS7 Crossback and tried updating the maps. I do have a Mac and tried removing the root level files that the Mac creates on the usb stick but it still fails with a “update map-eur failed” message.
Has anyone found a definite way to update to identify the issue, especially for Mac users?
Tia.
Hello, everyone!
I also have the same problem with my 2020 Grand Chic eTense. I have managed to update the firmware to the latest version, but I failed to get the maps updated. There is the original factory version installed still, no updates were made by the previous owner.
I have tried everything: different memory sticks, different unpacking (through DS Update and directly from the Rufus website file unpacking. I also tried the 20th and the 17th versions, the older ones I can’t download from the Rufus website unfortunately.
I remove the hidden files (pressing Coomand+Shift+. on my Mac in the Finder, and deleting them manually - through the Terminal I can’t delete them, it says I have no permissions for it).
What do I do wrong?
I would really appreciate your answers, guys!
Cheers!
To delete manually on the command line, are you using sudo? “sudo rm -r /Volumes/[usbstick]/.*”
What is the rufus website?
Hi. Yes, I am using sudo with the password of my “Firstname Lastname” user in my Mac that has the administrative rights (I don’t know the root’s password, I hope it is the same first administrative user who is formally the root user in the system. And yes, it shows the same answer "you have no permissions to remove the <.*> (certain three) files or directories. Unfortunately I don’t have a Windows PC to double check the operation…
And yes, the Rufus website (at least they call it on the https://frenchcarforum.co.uk/forum/index.php forum site) is this one: NAC & RCC Updates
Does anyone have a version 16 or older for a download? I need to try to install the older versions of maps, they are more fresh that the factory ones that my car has anyway.
I think I’ve solved it 
I’ve left the maps updating (it’s taking a while) but it’s progressed far beyond where it was before and no errors so far.
On a Mac, it creates hidden files with a ‘.’ prefix which ALL need to be removed, not just the ones in the folder root. e.g.within the ‘Data’ folder…
to remove ALL ‘.’ files, you need to use terminal go into the USB stick folder in /Volumes/ and then execute…
find . -name ".*" -type f -exec rm {} \;
which will automatically go into each folder on the USB stick and remove any files it finds with a ‘.’ prefix.
Do not, at any time, open this usbstick in Finder as it will put them all back, and in my case, I didn’t even ‘eject’ the stick. Once I knew the deletes had completed, I just removed it.
Thanks!
I executed this command:
find . -name “.*” -type f -exec rm {} ;
It worked some seconds and then it gave me back this answer:
./.Trashes: Operation not permitted
Should I worry about this last file or ?..
It sounds like there’s an ownerless or corrupted ‘trash’ file in there. You might need to reformat the USB stick and start again?
Resolved! There were the hidden files, this is true! When I cleaned them out the installation has been successful! Now I have the maps from January 2026! Thank you very much for your help!
For me it’s not been so smooth. I selected the maps and then it went to “installing” but seemed to get stuck there. It was in that state for so long that after I finished the drive i left the car with the ignition on and the keys in it but the infotainment system seemed to go to sleep after another 30-40 minutes.
Now the maps are wiped but the new maps haven’t been installed. I’ll try again tomorrow but might need to go to a dealer 
…and after another attempt, it worked.