On the day my used DS4 was delivered, I noticed that most of the times when I try to activate or deactivate the massage seat function, it doesn’t respond on the first press. I usually have to press the on/off icon two or three or even four times before it works. This is happening on both, driver and passenger seats.
I haven’t noticed any similar issue with any other command on the infotainment system.
Does anyone have any thoughts on what might be causing this? Could it be a problem with the infotainment system itself, or with the massage seat control unit?
Is there any way that i can ‘reset’ the infotainment system by avoiding the factory reset. I have tried holding the volume power button but i only get the clock and the date without reseting or switching off the infotainment. Don’t even know if this is correct.
I have tried factory reset of the infotainment without any results. I am coming closer to the conclusion that the issue might be the massage seat control unit, rather than a glitch on the software, but unfortunately in order to prive that i have to visit the dealer shop for further investigation.
As much i have search about how to reset the infotainment- software, there is no such thing as the system supposed to be “reseting” each time the ignition goes off.
After contacting the dealership, they said they are not sure what’s causing the issue. They suggested disconnecting the main battery for 5 minutes to see if that resolves it.
If that doesn’t fix the problem, they will need to investigate further. This could involve either a software issue with the infotainment system or a fault in the massage control unit. The investigation will take at least 2 days, as they are currently overbooked. (At that point, I almost joked that this must be due to “great reliability” , but I kept quiet.)
Disconnecting the main battery didn’t resolve the issue, as same thing happened after testing.
What I find strange is that the same issue is happening on both front seats. It seems unlikely to me that both massage control units are faulty, so I suspect it’s more likely a software issue. However, I’m not sure whether it’s purely software-related or possibly a hardware problem within the infotainment system.
At that point i am not willing to be without car for at lest 2 days, pay around 100€ only for the troubleshooting which has some possibility not to be accurate at 100%.
Hello
I’ve noticed the same with mine, a clear lag or lack of response on first tap, requiring a few reminders.
2023 DS4 Rivoli, UK spec, bought 2026.
I first thought it was something like an ‘unable’ status, similar to the rules around the heated steering wheel. But there is no pattern or anything written in the books about that.
I am attributing it to a software connection to controller issue. Not worth taking it in for servicing though.
, but I kept quiet.)