Hi!
Got my 2020 DS7 (Rivoli E-Tense) just a few weeks ago and after just a few days the MyDS app said there is a system update, so I got the “DS Update” application for windows and created a USB stick with the update on.
I made the update in the car and after that the iPhone app can’t connect and retrieve data from the car anymore.
I also can’t start the climate heating remotely.
Only time the app can connect is when the car is charging at a charging station. All other times it can’t retrieve any data.
The Bluetooth connection seems to work fine because I can stream music etc., but even in the car with an active BT connection the app can’t get the correct data.
In my opinion that particular update was broken.
Anyone else having trouble with this latest update?
Next related issue:
In this update there was also a map update, but when I’ve made a new USB stick with the map update the car says “Version not compatible with hardware”.
Why does the app say there’s a map update when the car obviously isn’t compatible?
Yeah, I got it sorted a few days ago actually.
It wasn’t the update in itself that was broken.
It’s the (exceptionally stupid) rule that says that you need to drive the car for at least 15 min every 7 days in order to keep the internet connection running that caused the issue. And that rule is not even correctly defined, and therefore I never thought that was the problem.
I have evidence in the drivers journal (in the app) that I’ve never gone more than 4-5 days before I have a drive that lasts for at least 16 minutes, and yet the car shut the internet connection down anyway.
That’s what caused the car not being able to read the memory stick (it needs to be online to verify the version), and the error messages is so bad so you never understand what the real issue is. That’s also the reason why I couldn’t remote start the climate system.
Now I make sure I take a detour on my way to work once a week. That’s how stupid this rule is.
And I have yet to figure out what the real definition of the rule should be.
I have just bought a DS7 Crossback and over the moon…such a nice drive and ALL the bells and whistles!
So I also went online and uploaded the latest firmware as well as the ‘cartography’ update. Firmware went in with no issues but wnhen trying to upload the map I got a ‘map-eur’ failure. Go to the DS App and download the software…I’ve now done this 3 times with no luck (and at almost 3hrs to download (I only have copper I’m afraid) it is now quite waring and along with that I have lost my maps altogether.
ANY help or suggestions would be massively appreciated.
Welcome to the forum, Pedro!
Have you driven your car for more than 15 min at once during the last week?
Have you tried another USB-stick?
Both these factors have caused me problems with updates.
Hello Guys,
I have installed the new version to a USB but DS7 does not recognize: first says “no media file detected” then says “version is not compatible”. In the last 7 days I have driven 15 min each day accept for one day. And where do you see this information of 7-day rule?
SOMOS muchos con ese problema y atencion al cliente dice que es error de la version, pero que a unos les funcione y a otros no da que pensar, el caso es que al final tenemos que seguir con mapas de hace 6 años y esperar a que quieran arreglar algo
Mod edit: There are many of us with this problem and customer service says that it is a version error, but the fact that it works for some and for others does not give us anything to think about, the fact is that in the end we have to continue with maps from 6 years ago and wait for them to want fix something
Thanks for the reply. It is pity. The software should be updated regularly and be accessible. Technology is not so impressive. Self parking is also failing most of the time. First time I am trying DS bought 2019 second hand 2 weeks ago.
