Maniglie elettriche Ds 3

DS Automobiles DS 3 & DS 3 CROSSBACK
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Ho tre maniglie a scomparsa (recentemente vietate in Cina) servoassistite non funzionanti, di cui una meccanicamente anche bloccata.

In DS mi hanno fatto la diagnosi elettronica e risulta che vanno proprio cambiate le maniglie per un importo di €1200 complessivi.

Ora, chiedo a voi se c’è possibilità di effettuare la riparazione interna, magari cambiando solo i motori elettrici. Accetto suggerimenti.

Aggiungo anche che in DS non ne vogliono sapere di una campagna di richiamo per questa problematica al pari della distribuzione in gomma che ho cambiato a mie spese a €700.

L’auto è usata, acquistata con soli 60.000 Km ed è del 2021.

Una vergogna.

have three power-operated retractable door handles (recently banned in China) that aren’t working, one of which is also mechanically jammed.

At DS, they carried out an electronic diagnosis and it turns out that the handles need to be replaced, at a total cost of €1,200.

Now, I’m asking you if there’s any chance of carrying out an internal repair, perhaps by replacing just the electric motors. I welcome any suggestions.

I should also add that DS are having nothing to do with a recall campaign for this issue, unlike the rubber timing belt, which I had to replace at my own expense for €700.

The car is second-hand, bought with just 60,000 km on the clock, and is a 2021 model.

It’s a disgrace.

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All 4 have been replaced on my DS4 E Tense under warranty.

There is a thread on here somewhere showing the problem and the DIY fix.

Its all down to water ingress in the sealed mechanical unit in the door.

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Puoi aiutarmi a trovare la soluzione scritta nel forum?

Can you help me find the solution written in the forum?

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try these links
DS4 front door panel dissasembly - General Discussion / Technical Documentation - DS Forums

Sticky Door Handle - General Discussion - DS Forums

DS know the sticking of handles is an issue many owners are experiencing, yet they refuse to open an official call back.
Water ingress into the “sealed” plastic mechanism seems to be the main issue so it’s possibly more of an in the UK due to wetter climate.
My dealership hold the handles as a stock item due to the numbers having to be replaced.

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Dear Jactac (Valued Member), I live in southern Italy and have the same problem.

First of all, thank you for your kindness and thoroughness in responding to me.

Mine is a 2021 DS that I purchased used in 2025, so it no longer has the manufacturer’s warranty, only the one-year conformity warranty from the dealer who sold it to me.

The dealer refused to repair/replace the car, which cost €1,200.00 (for three handles) after an official diagnosis at a DS Store.

A week ago, one of these doors became completely blocked from both the inside and outside. I contacted four body shops and two auto electricians, and they all told me there was nothing they could do, and recommended I go to the official DS dealership.

The problem seems to be the child safety lock, which was triggered right on the door with the handle jammed from the outside. Since removing the interior leather door panel requires working on the jammed door post, no one knows how to do it. I don’t know, maybe it will need to be sawed off with a FLEX saw. So, new hinges, repainting, a new door, a new handle—the costs will go up considerably.

All this said, DS ITALIA didn’t even want to reimburse me for the oil-bath timing belt kit, which crumbled at just 59,000 km because it was defective on the PureTech engines. I spent €700.00.

Bottom line: I bought the car 9 months ago… a disaster. I’ll never own a DS again.

The multi-brand dealer who sold it to me for €19,300 also behaved badly by denying me the 12-month warranty.

Truly disgusting. This is the WORLD.

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I fully understand where you are coming from, and like you wouldnt buy another DS.

I paid £46000 for my new DS4 E Tense Performance Line.
It did have a couple of added options so that pushed the price up a bit.
Nice car to drive and look at, but not a nice car to own.
I’ve had many new and used cars over the years, but I can honestly say this DS has been the most frustrating to own.
I’m constantly waiting for the next problem to arise.

With your handles have you tried disconnecting the two 12v batteries, maybe this might reset the jammed lock , just a thought ?

I’m not really sure but even with the door in the closed position is it possible you can remove some of the inner door card ?
Can your lower the window and possibly try “hooking” the mechanism inside the door, a bit like they do when someone try to steal the car.
I’m just trying to think of ways you can get the door open.
You have nothing to lose if it dont work.

Another option is to claim on you car insurance if you “accidently” damaged the door whilst parking it !!!

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Thank you so much. I’ll mention it to the mechanic and see what he thinks.

You suggest disconnecting the individual door batteries—so there are batteries there? What are they for?

A friend, on the other hand, told me to try disconnecting the car’s battery and see if that resets the locking system.

Okay, I’ll give it a try and we’ll keep each other updated here.

Anyway, it’s definitely the servo motors in the door handles that have burned out, but I’d have to replace the whole system, and that’s expensive.

But if you know of a way to buy them used—even online or from a junkyard—I’d spend less (as long as they work).

To be precise, my DS is imported and comes directly from France… from TOURS.

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The stuck handle is likely the result of improper installation of the new handle. If I understand correctly, this stuck handle has already been replaced once.

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Absolutely not. They are original 2021 (new car)

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No, sorry for any confusion.
I meant disconnect the two 12v batteries and see if it resets the jammed door handle.

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The DS3 has the same door handles as the DS4, but even as a hybrid, it is not a PHEV vehicle, so there will be only one 12V battery.

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Right ok , wasnt sure.
So perhaps try disconnecting the one 12v.
Might be worth a try ?
If that dont work try lowering the window and “hooking” the mechanism ?

I think ultimately Frank is going to need to get into the door somehow to fix this issue, whether that be by finding a way to reset/unjam the door or as a last resort break through the inner door card from the inside, causing damage and the need to replace, not just the handle mechanism but also the internal door card.
It’s going to be costly if the door card is damaged beyond repair just to get inside the door and then have the added cost of repairing the handle.

At least if he works his way into the door from the inside by going through the door card, he wont need to drastically damage the actual door from the outside, which would require a new door and painting ect.

If it was me , and there was absolutely no way of getting the door open, I would either bite the bullet and go in through the door card from the inside, trying to salvage as much as possible and then gain access to the faulty handle/child lock.
OR leave my insurance company sort it out, after having a “misjudge parking accident” which damaged the door which has not been able to open since the “accident” .

I would imagine losing the insurance excess would be less than replacing the door card and fixing the handle issue.

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:grin::grin::grin::grin: In Italy, insurance scams are carried out in Naples… and I live in another city. I’m kidding. It’s the same all over the world. I’ll try and keep you updated. Thank you all and greetings from Italy.

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Mine is a DS 3 Crossback from June 2021 and is equipped with the 1.2 Turbo PureTeck petrol engine with an 8-speed EAT automatic transmission. It’s a traditional internal combustion engine; it’s not a hybrid. I was referring to the battery located under the bonnet.

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Scam who said scam, I’m an innocent angel :innocent:

If all else fails blame it on the wifes driving. :rofl:

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I would certainly try disconnecting the 12v under bonnet, this would be my first attempt.

After that I would try lowering the window, its a long shot but worth a try.
Get a good bright torch and see if theres anything you might be able to hook onto and pull.
My guess you’ll need to insert your long hook ( wire coat hanger straightened out maybe) , on the inner side of the glass being careful not to scratch the glass.

If that fails it’s either start to dismantle the door card as much as possible, keeping anything salvageable.
Obviously if you go down this road you’ll probably come to a point where you’ll need to break through the door card because there will be fixings you cant see with the door in the closed position.

You’ll need to weigh up pro’s & cons, do you just go for it hoping you can get access by breaking through the card, (personally I think with a bit of thought and determination you’ll through the card), and end up being able to see the handle mechanism.
Best outcome is you’ll need a new or second door card plus you’ll be able to unlock the door and get the handle sorted.
Even if you just manage to rip off the card and gain access to the handle mechanism, you can then pass it over to a garage of your choice to take over.
OR not bother trying this and go down the road of oops I bumped the wall !!!

Me I would take a good look inside via dropping the window, then take another good look to see how much I could salvage from the door card if I needed to break through.
I would also price up a replacement card first, new & used.

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