I own a DS7 Crossback E-Tense 225 (model '22) and my company has a DS7 BlueHDi 130 (model 24). We have trouble with both cars. The diesel stopped working and the motor control light came up. We took it to the DS Store in Munich and they sent us away - “We have no time, come back in 3 weeks”
For the E-Tense, I received a recall from DS Automobiles (something at the rear axle). Tried to book an appointment with the “MyDs”-App - no reaction. Send a mail to the DS Store - no reaction. Called the DS-Store. They (again) told me, they have no time.
Finally made an appointment at the next DS Store (Augusburg), 50 kms away from my home. They ordered the parts needed for the recall and gave me an appointment. This has been cancelled today because they cancelled their contract with DS Automobiles with immediate effect due to “economic reasons”. What the heck is going on here? Is Stellantis in financial trouble and lets their customers down?
I complained by email with the German “customer service” and all I got back so far were excuses and platitudes.
If Stellantis wants to establish a “premium brand” with DS Automobiles, it looks to me as if they are still on the learning curve …
If this doesn’t get resolved to my satisfaction, I will get rid of both DS7 and turn to another brand, one which takes customer service more serious than DS.
I’ve been waiting 5 months for DS to sort out ongoing issues with my brand new DS4 E Tense.
Premium brand , yeah right ok
I would never recommend DS to anyone, but thats only based on my experience.
The BlueHDi has been repaired now, finally after 3 weeks. The cause for the engine light and the “emergency program” was said to be “bad oil quality”. Well, what should I say? It is the oil the manufacturer put in … We have been encouraged to do “more long distance rides” to avoid this. What a joke: The car is used for long distance (> 50 kms per ride) most of the time. What this means to us: DS7 BlueHDi is of no use to us anymore. We’ll get rid of that car ASAP.
Second case: Manufacturer recall of my DS7 E-Tense. Since January (!!!) I am trying to find a dealer in Munich to fix this. The DS Store Munich did not respond, I had to make an appointment in Augsburg. This has been cancelled a few days ago because the dealer cancelled its contract with DS Automobiles. Complained with the German customer service - no response. Complained with the customer service in France. They replied and said I should contact the DS Store in Munich. Do ya remember? This is what I tried since January … I am really fed up with this bull***t!
