My DS4 2022 hdi performance+ don’t receive ota updates.
I contacted customer service who told me to go to the workshop. At the workshop they told me that if I don’t receive updates obviously there aren’t any…
Since I bought the car I don’t have received any notification for system or maps update.
My system version is 1.19.xxx and my maps are dated 2022.
in navigation options i read update No longer available. My connected navigation pack Subscription ends 26/10/2025.
I tried to purchase a 1 month subscription for chatgpt and even in this case I did not receive any notification from the car system.
The car warranty expires in October so I would like to resolve before that date.
P.s. I tried from the service menu by selecting software update and I also tried restarting the BSM whit the procedure I found here in the forum
Hi! Maps may only be updated through WiFi connection at Your home or by enabling wifi router function in Your phone and by connecting the car to that wireless Hotspot.
You may choose what maps to download in Navigation menu - in settings.
OTA updates download through cellular connection assuming that You have 4G connection most of the time.
If You constantly have 2G connection then updates won’t download so You may enable wireless Hotspot if Your phone has better cellular speed.
Cellular Clconnection speed of Your car is displayed in upper right corner.
There is really not much You can do more about it.
There is an option to go into hidden service menu in car and force update check but it never worked for me - car checks that by itself from time to time and offer the update.
Now the dab radio often loses the signal and I noticed that at the same time the wifi and 4g icons also disappear.After a few seconds the radio starts working again and the icons reappear. This also happens with the engine off… I haven’t received any OTA yet.I activated the my trip report via myds app B ut it remains pending because it does not complete the last step (the car must download something via OTA )
The way You describe it it looks like problem with BFSR - whole communication module that is in the roof (shark fin).
Tell me do You receive notifications about traffic jams and police patrols?
It is also send to the car by cellular connection so if that also doesn’t work then there is for sure something wrong.
I was in Rome this year and those information were available when I Was driving through the city centre.
Dealership can check if everything is OK, read errors and such. Have You tried checking a few things in engineering menu of the Infotainment? - it’s hidden.
Second thing that problems which You have reported under warranty should be fixed even after if they still persist.
You have to report this again before Your warranty expires so that there will be a history that You were constantly reporting this issue.
Have You tried to consult the issue with different dealerships?
My Officina told me that they can’t force ota Update . the warranty expires next month. In case I have to pay for the repair, how much can the replacement cost? Does it need to be synchronized with the control unit or can it be replaced directly?
First of all they should check if everything is okay with these units - does it see for example cellular network, does Your traffic information work (reported speedcams, traffic jams in navigation) so that there is no doubt about car connection to the cellular network and Internet.
Traffic jams are easy to check, zoom out map in navigation and see if there are a lot of red lines somewhere around big cities in you area.
You may also enter engineering menu and force OTA update but it has to be published for Your car in order for the car to download it – it won’t download something that is unavailable for You VIN number.
I understand that they cannot install OTA update at service but they can contact higher service level and ask to check if everything is all right if the car has very old software version.
For Your security, You need to have confirmation in paper or e-mail that You have reported this issue and what is their answer because when Your warranty expires everything will be a problem and You will pay for every step they make.
About the maps, offline maps update only by WiFi connection. You may connect Your car to Your home WiFi network or make hot-spot from Your phone to download map updates from in car Navigation settings. Map updates won’t download by in car cellular network.
Check in Your car specific version that You have, enter settings, then about, write exact versions that You see there, I will compare it to my version.
I would really recommend to escalate the problem to DS service supervisors above Your dealership which I fully understand that they cannot do anything more but they CAN and SHOULD escalate the issue higher for someone to check from “DS” systems perspective if everything is OK for You VIN regarding updates.
You may have some kind of stalled update that didn’t downloaded in proper time window and this blocks Your car from downloading newer updates.
Have this issue reported on paper - the one that You sign when You leave car for repair and diagnostics in official DS service, they should always give You a copy of this documents – I receive it every time.
When the warranty expires it will be pain in the ass for them to do anything and everything will be for $$$.
Second thing I would really consider extending the basic warranty.
I have currently 82000km of mileage and I’ve extended my warranty to 48 months and 160000km.
So far I had replaced under warranty after basic 2 years PCV valve on the engine cover and ALL automatic handles which stopped working few days after each other.
Earlier I had replaced the front radar which stopped working after faulty update for car’s main computer and it also compromised my blind spot radars in the rear bumper.
I’m 100% sure that if that happened after the warranty I would have to pay for all of this.
Main car computer was updated because the mechanic in the service didn’t properly reset the front collision sensor so he thought that software update will fix it. The update compromised rear blind spot detectors and as it turned out the newer car software required newer front radar for it to work and to get blind spot detectors to work so You see how much complicated it Was and without warranty all of this will be for sure paid from my wallet.
Issue with front radar and blind spot detectors is known in services and many cars had front radars replaced, especially PHEV vehicles which needed the update regarding power management of battery which caused the issue to appear there.
I’ve recently purchased a new DS4 and one of the things I specifically asked was if the car would have the most recent manufacturer updates including maps ect, I was assured it did.
I was also told that the car will notify me when an update is available and “just click ok when i see the message” !
Apparently any new updates are shown when you stop the car, not when you start your journey ?
So, is there a way to check what the latest versions of updates are, ie car updates and how to see them in the cars settings, and also map versions ?
The sales guy also mentioned that if you ignore the update reminder up to 5 times, the car will then need to go into a dealership , basically you have 5 notification/reminders to accept the update after that its a dealership job.
I don’t know but it may be the case. I’d rather thing that it depends on hardware revision of used in car units (IVI and other electronics) not on car specification in terms of buyed equipment - Focal/ 360o camera etc.
Mine version is a bit newer NHW.1.20.93.7
I’ve contacted DS UK to confirm which are the latest versions for my car.
I would imagine they are different for hybrid as opposed to standard petrol/diesel ?
So,
DS UK have got back to me and have confirmed that the car has the latest software & map updates for my car.
Interestingly they said software updates can vary depending on the spec of vehicle and if it has had additional options added during manufacture.
They also said to make sure that the Privacy settings in the car are NOT set PRIVATE, if they are you wont receive over the air updates.
Me niether.
They were very helpful though.
I’m still in talks with the dealership regarding the keyless entry and welcome lights feature.
We were thinking it may be an update software issue but thats now been dismissed.
